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4. Mentoring

Summarizes the task when the · Reviews the purpose of You can say something like…
demonstration is completed the task
1. “I just showed you how to change a
· Reviews why the task is flat tire. The purpose of this task is
important to…”
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· Reviews how the task fits 2. “You need to know this because…”
into the bigger picture
3. “You need to know how to do these
· Explains how the task 5 steps because
should be performed, step by step

Asks the trainee if he/she has Gives the trainee the opportunity Listen to the responses
any questions to clarify an unclear step

STEP 3. MENTOR OBSERVES TRAINEE AND TRAINEE PERFORMS TASK
The mentor observes the trainee performing the task and redirects behavior.
Learning happens when the mentor:
- does not to point out mistakes, blame, or criticize the trainee
- focuses on the trainee's effort and improvement
- prompts the trainee when needed

If the trainee attempts to carry out one of actions steps incorrectly, the mentor
can redirect him/her by making statements like:
- “If you do it that way, this is what happens.” (If needed, point out the
undesirable outcome.)
- “See what happens when you do it that way.” (If needed, demonstrate
the correct action.)
- “Why won't that work?”
- “How else could you do it?”

4. Mentoring

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