Page 27 - Workbased Training COREL test 8.cdr

4. Mentoring

c. Problem solving
The mentor and trainee form a team and every team faces problems and challenges
during their project. What makes the team effective is how they solve problems?
Joint decision making and problem solving do not come naturally. This takes effort
to approach the problem in a way that everyone in the group can take part. There
are many challenges for a team to be effective at problem solving.
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The list below includes some of the obstacles.
Ø Lack of:
- Trust
- Motivation
- Commitment
- Preparation
- Resources
Ø Poor interpersonal relationships among the parties

Ø Open or unresolved issues
Ø Communication – especially disrespectful speaking and lack of
Ø Listening

Ø Inadequate understanding of the problems
If your team is experiencing these troubles, it would be helpful to learn about some
ideas for working through challenging problems.

Four Parts to Solving Problems
1. Identify and clarify the problem and then refine it to a statement that everyone
agrees describes the problem
2. Analyze the different facets or aspects of the problem and how it affects the
work
3. Generate solutions before jumping into action and make sure that the ideas are
real options, then set them into priority order
4. Implement the solutions, but keep in mind that the solutions may create some
problems, so the process may have to keep going.
4. Mentoring

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