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4. Mentoring
Coach
The role of coach helps the trainee to overcome difficult and challenging
maintenance and repair jobs. Coaching is a complex and extensive process, not an
easy skill to perform. Specifically, coaching involves feedback. This is best done
while the trainee performs work tasks and the mentor looks on, giving positive and
constructive feedback as the situation demands. Good mentors will not provide
feedback when they do not know much about the subject or circumstances. It is
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not appropriate to criticize the trainee in the presence of others. Some coaching is
best when it is done in private. No one likes it when his or her faults or weaknesses
are pointed out in public.
A good mentor possesses the following qualities:
· Willingness to share skills, knowledge, and expertise
· Demonstrates a positive attitude and acts as a positive role model
· Takes a personal interest in the mentoring relationship
· Exhibits enthusiasm in the field
· Values ongoing learning and growth in the field
· Provides guidance and constructive feedback
· Respected by colleagues and employees in all levels of the organization
· Sets and meets ongoing personal and professional goals
· Values the opinions and initiatives of others
· Motivates others by setting a good example
Successful mentoring relationships must contain the following elements:
· Mutual respect
· Clear expectations of the relationship
· Personal connection
· Shared values
· A sense of altruism
· Active listening
In contrast, unsuccessful relationships are characterized by:
· Poor communication
· Lack of commitment from either party
· Personality differences
· Real or perceived competition between parties
· Conflicts of interest
4. Mentoring · A mentor's lack of experience in his or her role
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