Page 21 - Apprenticeship book.cdr

B) Skills and competencies

This type of confidence leads people to accept difficult challenges
and persist in the face of setbacks.
This overlaps with the idea of self-esteem, which is a more general
sense that we can cope with what is going on in our lives and that we have a
01
right to be happy.
Enthusiasm¹⁴
Enthusiasm can mean the difference in not just getting a job but
succeeding in a job and even advancing in a career. A positive and enthusiastic
attitude is a critical component of workplace success. When employers look at
prospective candidates, beyond skills, experience and training, they look for
those who demonstrate enthusiasm.
A candidate who can demonstrate a positive attitude and eagerness
to tackle the job will have an advantage over one who displays an attitude
viewed by the employer as negative or disinterested. In fact, many employers
would rather provide job skills training to an enthusiastic but inexperienced
worker than hire someone with perfect qualifications but a less-than-positive
attitude.

Employees who are viewed as enthusiastic are known to provide
good customer service, resolve interpersonal conflict effectively and work
productively with others. There are many ways in which an individual might
demonstrate enthusiasm in a workplace. For example, in a job interview, he or
she might smile, sit up straight, make eye contact and discuss training and work
experience in an upbeat manner.
Once hired in a position, an enthusiastic employee will typically show
up on time, show interest in his or her job and demonstrate a willingness to
listen, learn and try new things. An employee with enthusiasm comes across as
someone who wants to be at work and who is willing to do what it takes to get
the job done.
Curiosity/willingness to learn¹⁵

PART 1

B) Skills and competencies

¹⁴Randstad.gr Article: Soft skills at the workplace page
20
¹⁵Randstad.gr Article: Soft skills at the workplace