Page 16 - Apprenticeship book.cdr

B) Skills and competencies

Communication and interpersonal skills

01

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Interpersonal and communication skills include the ability to listen
and observe in order to truly understand, discuss, effectively translate our
thoughts and ideas verbally or in writing, associate and express ideas in a clear
and effective way, utilize strategies and skills to work with others, to persuade
or influence, to encourage participation, to negotiate, to give and take. This
means:
• Having the ability to write and presenting aptly and correctly
structured texts in a comprehensible and appealing way to others.
• Using body language to express interest and active engagement
• Creating and keeping a positive first impression on others
• Ability of starting and tuning a conversation by remaining open to
different views and opinions
• Ability of developing interpersonal relationships in the workplace by
understanding the diversity of each person
• Ability of convincing others by putting forward the right arguments
while considering their own needs and positions
• Be active as a citizen, communicate effectively with institutions and
organizations, effective separate professional from personal life,
participate in cultural activities.
PART 1 most jobs, not just for motivating staff but also for achieving the business goals
Communication and good interpersonal relationships are vital for
of an organization. To enable staff to do their job properly and accurately, they
B) Skills and competencies need to understand both their own role and others, as well as be able to work
effectively and work as a member of a team. This can be achieved only through
good communication and interpersonal relationships. It is essential that oral and
visual communication to be at levels that will not only help in the transmission
of messages and in concert, but also in improving understanding, cooperation
and service.

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