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B) Skills and competencies

Good questions can help conversations flow and improve the outcome. During
a conversation, always aim to ask open-ended questions. These are questions
with prompts which encourage the recipient to speak about certain points and
they require more detailed responses. If you need further information still, you
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can use probing questions which request even more information from the
recipient such as 'Tell me the process of…” During the conversation include a
mixture of questions including clarification, 'what if' scenarios and open-ended
questions to make sure that you achieve what you set out to do at the
beginning of the call or conversation.
Teamwork¹⁸

Source: www.careerbliss.com
Teamwork is when workers combine their individual skills in pursuit
of a goal. Important teamwork skills in the workplace include helping and
guiding, persuading, sharing openly and willingly, being an active participant,
being flexible, and showing commitment.
Teamwork is an essential part of workplace success. Like a basketball
team working together to set up the perfect shot, every team member has a
specific role to play in accomplishing tasks on the job. Although it may seem as
if one player scored the basket, that basket was made possible by many
PART 1 people's planning, coordination, and cooperation to get that player the ball.
Employers look for people who not only know how to work well with others,
but who understand that not every player on the team can or will be the one
who gets the ball. When everyone in the workplace works together to
B) Skills and competencies
accomplish goals, everyone achieves more
Teamwork involves building relationships and working with other
people using several important skills and habits:

• Working cooperatively
• Contributing to groups with ideas, suggestions, and effort

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¹⁸European-bussiness.com, article: the 9 most important soft skills for the job.
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